Refund & Cancellation Policy
Last Updated: 13-September-2026
At Nucleus Core Technologies, we are committed to delivering high-quality performance marketing, campaign architecture, and digital growth systems. Because our services require significant upfront human labor, technical resource allocation, and strategic planning, we have established the following Refund and Cancellation Policy to protect both our operational integrity and our clients' expectations.
1. Cancellation Terms
We require structured timelines to safely offboard resources and pause active campaigns without disrupting your digital footprint.
- Monthly Retainers: Clients may cancel ongoing monthly performance marketing or retainer-based services by providing a written notice of cancellation via email to support@nucleuscoretech.co.in at least 30 days prior to the start of the next billing cycle.
- Active Cycles: If a cancellation request is received fewer than 30 days before the next billing cycle, the client is responsible for the full payment of that upcoming cycle, and services will continue until the end of that paid period.
2. The "No-Refunds" Service Clause
Digital marketing, paid media setup, and web development are irreversible labor-intensive processes. Therefore, we enforce a strict no-refund policy for initiated work.
- Agency Labor & Setup: Payments made for strategy development, campaign architecture, media buying execution, web design setups, and active monthly management cycles are strictly non-refundable once the payment has been processed and work has commenced.
- Third-Party Ad Spend: Any advertising budgets paid directly to or managed by Nucleus Core Technologies for third-party platforms (including but not limited to Meta Ads, Google Ads, LinkedIn Ads, or Amazon Ads) are entirely non-refundable. We are not liable for how these third-party platforms consume ad spend.
- Performance Variables: We build systems based on data-driven methodologies; however, as market dynamics and platform algorithms are beyond our control, we do not issue refunds based on specific campaign performance, lead quality, or subjective dissatisfaction with measurable outcomes.
3. Milestone & Discretionary Adjustments
In exceptional circumstances, Nucleus Core Technologies may, at its sole and absolute discretion, review a request for a partial refund or service credit.
- Uninitiated Work: If a project is mutually cancelled before any strategic work or labor on a specific, clearly defined future milestone has commenced, we may issue a partial refund for that specific uninitiated milestone, minus a 15% administrative and strategy fee.
- Service Credits: At our discretion, we may offer an internal service credit in lieu of a cash refund for disrupted projects, which can be applied to other services within the agency.
4. Timeframe for Settlement
In the event that a refund or account adjustment is explicitly approved in writing by Nucleus Core Technologies management:
- Approved refunds will be processed within 7 to 10 working days.
- Funds will be routed strictly back to the original payment source (credit card, bank account, or payment gateway) used for the initial transaction. We do not issue refunds via alternative payment methods.